Contact & Support

For help with a video or payment, include the task ID or order number and a short description of what happened. Keep passwords, card details and private media links out of your message.

Request photo or account deletion

Email us with the subject “Photo/data deletion request”. Include your account email, task ID if available, and whether you want uploaded photos, generated videos, your account or all eligible data deleted. If you never started a task, give the approximate upload date. A person shown in a photo can contact us without an account.

Original photos are deleted within 72 hours of upload and are not used for model training. For earlier deletion, an operator reviews your request, verifies your relationship to the account or person shown, and coordinates removal with the processing provider. We confirm the outcome and explain any billing, security or legal records that must remain. Removing a photo from the creation form does not delete a provider copy or cancel a running task. Do not send new face photos or identity documents unless we specifically arrange a necessary verification step with you.

Request a refund

Use the subject “Refund request” and include your account email, order number, purchase date and reason. Completely unused packs qualify for a full refund when requested within 7 calendar days of purchase. Used or partly used packs are generally non-refundable, subject to billing errors, delivery failures and applicable law. A confirmed failed generation restores its credits once; it does not automatically refund the payment. We review approved refunds against payment and credit records and return funds through the original payment method where supported. Bank processing times vary.

Report content or misuse

Anyone, including someone without an account, can email us about unauthorized use of their photos, impersonation, harassment, prohibited content or an intellectual-property concern. Use the subject “Content report” and include a task ID or public page URL, the reason for your report and a way to contact you. Include the approximate date if you do not know the task ID.

Do not send or attach child sexual abuse material, intimate images, identity documents, passwords or private download links. Describe the concern without redistributing harmful material. If someone is in immediate danger, contact the appropriate local emergency service.

Copyright, privacy and appeals

For a copyright or trademark complaint, identify the work or mark, the allegedly infringing use, and whether you own the rights or are authorized to act for the owner. For a privacy request or appeal, include the relevant account email, task ID or decision reference, and explain the requested correction. An account is not required to make a report or appeal.

Reports are assessed by a human operator. We may ask for limited additional information and take proportionate action under our Terms of Service. Report handling and relevant data use are explained in our Privacy Policy. We do not promise a fixed response time or that every upload is reviewed before generation.

While a task is being checked

Open the original task in My Videos and choose Check status. Starting a new generation creates a separate credit charge.